SaltCritters = Bad Business

9 of 9 Saltcritters reviews

I've purchased a lot of coral from a lot of sellers and vendors in the last few years. This is the first negative feedback I've given.

Typically I stay away from the "Chop Shop" type vendors that are obviously turning a quick profit on recently acquired purchases from wholesalers, but every once in a while something catches my eye that Mr. Salty puts up. In this last group of chalices and zoa colonies he put up I saw an interesting zoa that I was going to split with a buddy so I forked out the $50 for the colony and the $40 for shipping.

The box came in and was packaged well. No leaks and the bag seemed to be fairly warm which is good since the weather has been so cold. Honestly, that's where the good experience stopped.

Normally I like to take a look at the coral while it's still in the bag to see how it's doing. Not happening with this shipment. Through the bag it is obvious the water is full of debris and brown in color. I float the bag and then open it up. The water was brown, putrid smelling(kind of like when you've left anything biological in a cup of water for way to long), and full of debris. Anyone that has shipped before knows to fill the bag with fresh tank water and try to shake the frag free of any detris that may have settled onto it to avoid this issue.

The zoas where obviously perturbed. All were pinched shut and deflated. Now if the bag came in cold I would expect this, but since it was about the right temp I'm blaming the water quality. I've ordered plenty of zoas from Travis (PlanetZoa) that are open in the bag or open within minutes of being in the tank. I take a few pictures and send them over to Mr. Salty just to inform him of the issue. I know that even in this state they will probably open up, but I was trying to give him a heads up on how they arrived. I always like feedback on my shipping.

After thinking about my purchase I realize that the rock I have doesn't appear to be the same as I remember so I look through his site just to double check. Turns out I have a rock that is still for sale on the site. I understand he has a lot of frags and that orders can get mixed up, so I let him know he made a mistake. I'm not looking for a refund, I just want the zoas I ordered. He did offer me credit for the zoas but not for the shipping costs.

After informing him that I would like the correct order shipped to me at his expense he tells me I am more that welcome to repurchase the zoas that I've already purchased when he puts them back on the site tonight. I'm assuming that would be at my expense for shipping again.

My stance on this is that Mr. Salty made the mistake of shipping me the wrong zoas. Why not just "eat" the $40 shipping charge and send me the right order instead of trying to make a quick buck. I don't really need nor want a store credit. After this experience I wouldn't order from him again anyways because I think there is something wrong with the way he ships.

This could have easily been resolved in one e-mail. "Hey man, I made a mistake. I'll get you the right frag shipped out tomorrow."

People, I know he has cheap coral and you may even get something nice out of it, but its a *** shot. You might win or you might lose. I just wanted to inform the public of how he deals with a mistake he makes.

If anyone wants the actual e-mail exchange shoot me a pm and I'll be more than happy to forward it on to show how bad business is done.

This review is a subjective opinion of a user.
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More Review Details

Monetary loss:
$90
Product or service
Live Corals
Review category
Shopping
review #427250
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Helpful? 17 Yes 17 3 No 3
Had the same issue 5 Yes 5
9 of 9 Saltcritters reviews
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Anonymous

Sep 20 #1215932 Olathe, Kansas, United States

I will agree that the order I received the water in the bags was pretty dirty and smelled awful. Corals (zoas and acans seemed okay though).

0 0 Reply
Anonymous

Aug 11, 2014 #854697

I was going to order some rainbow acans, but I'm glad I saw these reviews. I'll have to keep searching...

3 1 Reply
Jared

Mar 14, 2014 #795006

Wow your full of *** Rich Thacker from "The Candy shop". Can you make up any more bull *** lmao.

2 3 Reply
Anonymous

Nov 22, 2013 #746359

The water looks clearer in the bag than it does in your bucket lmao. I call Bull ***.

1 2 Reply
Same guy

Nov 26, 2013 #747980

Good catch except for there is no water in the bag. So yes the plastic is clearer than the water. I didn't put the coral back into that water for obvious reasons. Once exposed to oxygen in the air it becomes even more toxic to the corals.

3 1 Reply
Michael

Aug 29, 2013 #708912

All the corals i have gotten from him have been great. *** happens and they are only human and mistakes do happen but they have alwasy made it right for me. If your nice to him he's nice back. Be an *** and well you get the idea. Love the pictures of his Kid. Makes me feel good buying from a family company.

2 3 Reply
Same guy

Nov 26, 2013 #747985

Yes. Things do happen. While this review is inflammatory I was very reserved after the first few exchanges with him. Unfortunately he could admit fault and never resolved the issue. Remember I want asking for $100s in new corals. All I wanted was the piece I originally ordered.

Maybe my experience is unique but I don't think so because recently he had to threaten lawsuit to remove all the negative reviews about his business from a popular reef forum. So if you are cool with cheap chop shop corals by all means take your money to him

3 1 Reply
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